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Client: Lancaster University

It was testament to TPS’s professionalism and expertise in the realm of travel planning to be  appointed after a competitive tendering process  in October 2012 to undertake a full travel survey of students and staff at Lancaster University.  Lancaster University has invested significantly in its proactive travel plan programme over recent years, culminating in it being awarded an ACTravelwise Award in 2011.

With dedicated bus services, improved cycle infrastructure and a robust car park management strategy the university is widely recognised as an example of best practice, and here at TPS we are thrilled to have been able to assist them in assessing the impact of the travel plan programme.

The TPS team delivered a bespoke and branded online travel survey that assessed both day to day travel patterns and issues as well as capturing data on how students get to the university at the start of term (and where they come from).  These online surveys were backed up by hard copy forms for those who do not have internet access, including those employed within the many tenant organisations based across the campus.

TPS worked with the University’s Travel Plan Coordinator, Philip Longton, to design surveys which captured the range of information required in a user friendly and easy to complete format. It was important that data was captured which not only identified current travel patterns, but also helped Philip in identifying which measures introduced to date had been a success, and looking forward what improvements to travel options and facilities staff and students would like to see. TPS were also able to advise on the structure and wording of specific questions, the data from which was used to calculate and report upon Scope III emissions to HEFCE.

In order to maximise response rates and to assist with the promotion of the survey our TPS Design team came up with a series of eye catching posters, which helped us in achieving response rates of 46% and 11% respectively for the staff and student elements of the survey process. These response rates surpassed those which had been set as a target ensuring the survey findings provided an acceptable sample of travel patterns and opinion.  To complete the process findings from the survey were presented to Philip, and compiled within a comprehensive report.

For more information on the ways in which TPS can assist with travel plan monitoring please feel free to get in touch, whether for an informal chat or for a quote.